SHIPPING & RETURNS
SHIPPING POLICY
As every order is unique, shipping costs will vary depending on the size, weight, and destination of your chosen items. But, we still try to make it as efficient as possible.
Our flat EMS fee is USD 20 outside Toronto. But, in a few cases, you might be asked to pay an additional USD 5 to USD 10, depending on the weight of the product.
If you’re purchasing more than three products, please get in touch with our team at admin@crazybrandcollector.store for a revised shipping cost.
This means you can purchase multiple pieces for one shipping fee. All relevant delivery options available for your order and to your destination will be displayed at checkout. NOTE THAT WE SHIP SOME ORDERS FOR FREE.
RETURN & EXCHANGE POLICY
As a Company, we build our business based on Quality and Customer Satisfaction, to provide our customers with the BEST QUALITY NEW AND PRE-USED PRODUCTS for the BEST PRICE is our mission. However, sometimes a return or an exchange is necessary. Therefore, we built the return & exchange policy upon to customer satisfaction and will accept your items back should they be faulty in any way.
To take advantage of our return and exchange policy, please contact us within 3 days upon the delivery date.
Return Guideline
1. Please contact us with a picture to get a Return Authorization and Return Address within 3 days upon receipt.
2. All items must be returned in unused/unworn condition. Please return the original package with complete attachments including pamphlet, tag, dust bag, case, etc.
3. If items are in the following condition, you may return the item within 15 days after you received it.
a.) Quality issue
b.) Totally damaged during the shipment
In some cases we will refund to your card the full cost of your purchase after received your return parcel in Good Undamaged Condition.
4.Due to below for customer’s personal reasons, you would like to return the items back. We are sorry you need to pay for 25% restocking fee and shipping cost. So please complete your order carefully
a. Not interested any more for the product.
b. Mistake order by customer side
c. Wrong or incomplete shipping address provided by customer.
d. Parcel return due to nobody at home to sign it.
Exchange Guideline
1. Please contact us to get a Exchange Authorization and Return Address within 3 days upon receipt.
2. All items must be returned in unused/unworn condition. Please return the original package with complete attachments including pamphlet, tag, dust bag, case, etc.
3. If the products you receive have some quality problems, please email pictures to us and we can arrange for an Unconditional Exchange Authorization without additional costs to you.
4. If you feel you would have preferred another item please contact us for an Exchange Authorization but you must pay the shipping charges back and forth.
5. All items can be exchange for different price replacements. Pay or Refund the price difference. Please be aware that we will issue the replacements only after your returns have been received.
Any further questions please feel free to contact with us on:
admin@crazybrandcollector.store
Please note:
Shipped Orders Cannot be cancelled once shipped.
Order Tracking
After placing an order, you will receive an email containing all the details. Once your order is confirmed, it will be dispatched within 4-5 days.
Depending on your location and chosen shipping method, delivery takes around 5-14 days after it’s dispatched. We will keep you updated with tracking information.
While we always aim to deliver as soon as we can, but sometimes there are delays due to customs clearance or shipping delays due to holidays.